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Shipping, Returns and Terms

Ordering, Pricing and Delivery Information

  1. When placing an order, proceed to the checkout to complete. Payment is accepted via Paypal, using your PayPal account or credit card, and via bank deposit. Once your payment has been received by Bears in Boxes your order will be processed.
  2. Your package will be shipped within 3-5 days of receiving the order and payment - please allow at least 2-5 days for delivery depending upon where you are located.
  3. We offer Shipping Australia wide! Deliveries to hospitals for our baby boxes is via courier, other orders are delivered via Australia Post.
  4. Approved businesses may open trade accounts upon a credit application being received by Bears in Boxes administration department.
  5. All prices displayed on our web site include 10% GST. Product prices are regularly updated when price changes are received from our suppliers.
  6. We do not currently ship internationally via our website.  For all international orders, please email your requirements and we will quote on pricing and email an invoice for payment.


  1. Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision. You can choose between a refund, exchange or credit where goods are faulty only.  All goods are inspected prior to dispatch for quality control.
  2. There is absolutely no refund on personalised teddy bears.
  3. We have listed all our products and teddy bears on our website for viewing prior to purchase, however in some circumstances, due to supplier changes, some products may differ when delivered. We guarantee that all substitute items will be of equal or greater value when delivered.

Customer Service Policy

Bears in Boxes is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery timeframes are between 3-10 business days: in the event that an ordered item is not available or we are unable to fulfil your order we will notify you within 24 hours to arrange an agreeable alternative item, a backorder or a full refund.

Privacy Policy:

Bears in Boxes is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter and to personalise your shopping experience with us; that’s all. Bears in Boxes uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart.  Cookies sent to your computer from Bears in Boxes only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience.

Whenever you use our website, or any other website, the computer on which the web pages are stored (the web server) needs to know the network address of your computer so that it can send the requested web pages to your internet browser. The unique network address of your computer is called its “IP address”, and is sent automatically each time you access any internet site. From a coputers’s ip address, it is possible to determine the general geographic location of that computer, but otherwise it is anonymous.

We do not keep a record of the ip addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout fo finalise an order you may wish to make. After completing the form provided, your ip address will be stored along with a transaction number that allows us to track your order.

Security Policy

When purchasing from Bears in Boxes your financial details are passed through a secure service using the latest 128-bit SSL (secure sockets layer) encryption technology. 128bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact us.

If you have any questions about the above policies, please give our office a call on 1300 230 005 and will be happy to answer any queries you may have.

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    P: 0415 666 309

    Unit 8 / 151 Hartley Road

    Smeaton Grange  NSW 2567

    Shipping, Returns & Terms. Copyright © Bears in Boxes 2016. Web Design by SiteFresh.