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1. When placing an
order, proceed to the checkout, you will be advised of your freight
costs at this time. Proceed to the payment gateway, we use
Paypal as our payment method. Once your payment as been received by
Bears in Boxes your package will be shipped.
2. Your package will
be shipped within 72 hours of receiving the order and
payment.
3. You can nominate
whether to have your package delivered or posted. Delivery
will incur a nominal additional fee. Note: delivery is
only available within the Sydney Metro area and zones
apply.
Due to our website we can only charge a
standard fee for delivery, therefore we have nominated a fee of
$15.00 for delivery which includes courier delivery and also postal
delivery.
4. Deliveries to hospitals for our baby
boxes is only available via courier delivery, postage is not
available due to timing differences of patients.
5. If you do not have credit card
facilities, do not worry, just place a manual order via our
internet order form or call us and speak with one of our beary
helpful rep's. You can pay by either direct deposit, money
order or cheque (note cheques will require clearance prior to
delivery). We also have the option of collection of your bear
boxes from our Menai office.
6. Approved business
may open accounts upon a credit application being received by Bears
in Boxes administration department.
7. All prices
displaying on our web site include 10% GST.
8. Our deliveries
are made by our personal couriers for the above NSW zones only, we
use Australia Post and other nominated courier companies for
deliveries interstate and costs for these deliveries must be made
by our office prior to delivery.
9. We
offer a return policy on our boxes with a money back guarantee if
you are not happy with your product. Goods must be returned
without opening or tampering and a full refund will only be given
once our product is received and inspected. Any breakages of
products within your boxes, can be replaced or partially refunded
if required.
10. We have listed
all our products and teddy bears on our website for viewing prior
to purchase, however in some circumstances, due to supplier
changes, some products may differ when delivered. We
guarantee that all substitues items will be of equal or greater
value when delivered.
If you have any questions
about the above policies, please give our office a call on 1300 230
005 and will be happy to answer any queries you may
have.
We currently do not export
outside of Australia.
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